At Simply Sima, we want you to love your purchase. If for any reason you are not completely satisfied, we offer returns and refunds under the following terms.

 Returns

• Returns are accepted within 14 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition and packaging.
• To initiate a return, please contact us at info@simplysima.com.au with your order number and reason for return.
• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

Non Returnable Items

The following items cannot be returned: Used or worn products, gift cards, sale or clearance items (unless faulty).

Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original method of payment within 7–10 business days.
• Shipping costs are non-refundable, except for faulty or incorrect items.

Exchanges

• We currently do not offer exchanges so please pick carefully.

 Faulty or Incorrect Items

• If your item arrives damaged, faulty, or incorrect, please contact us immediately at info@simplysima.com.au with photos of the issue.
• We will provide a replacement or refund, including shipping costs, as quickly as possible.

 Contact Us

For any questions about returns or refunds, email us at: info@simplysima.com.au

Effective Date: 12 December 2025
Welcome to Simply Sima! By using our website simplysima.com.au and purchasing our products, you agree to the following Terms & Conditions.
Please read carefully—your use of our site or purchases means you accept these terms.

1. Using Simply Sima

By visiting our website, you agree to use it responsibly and legally. We may update these Terms from time to time. Continuing to use the site after updates means you accept the new terms.

2. Who Can Use Our Site

You must be 16 years or older to subscribe, create an account, or make purchases. If under 18, you need consent from a parent or guardian.

3. Your Account

Creating an account may be required to purchase or access certain features. Keep your account info accurate and your password secure. You’re responsible for activity under your account. We may suspend or close accounts that breach these Terms.

4. Shopping With Us

We sell clothing and related products on our site. We aim for accurate product info, images, and pricing, but errors can happen. Products may change or be discontinued at any time. Orders are subject to availability and acceptance; we may cancel if needed.

5. Pricing & Payments

All prices are in AUD and include applicable taxes unless stated otherwise. Payment must be completed via our approved payment methods. We use secure payment gateways but aren’t liable for issues caused by payment providers.

6. Shipping & Delivery

Delivery times are estimates only. Risk of loss or damage passes to you once your order is has been shipped. Simply Sima does not accept any liability for missing, lost, or delayed packages. We are not responsible for delays caused by carriers, customs, or other third parties.

7. Returns & Refunds

Our Returns Policy explains how to return items. Refunds, exchanges, or credits follow our policy and Australian Consumer Law.

8. Newsletter & Marketing

Subscribe to receive emails about new products, early releases, promotions, and news. You can unsubscribe anytime via the “Unsubscribe” link in emails. Your info is handled according to our Privacy Policy, compliant with Australian privacy laws.

9. Intellectual Property

All site content—text, images, logos, designs—is owned by Simply Sima or licensed to us. You cannot copy, modify, or distribute our content without permission. Trademarks and logos are protected and may not be used without consent.

10. What You Can’t Do

You agree not to: Break any laws using the site; Misuse our services or content; Submit offensive, illegal, or infringing content; Interfere with site functionality.

11. Privacy & Your Data

We collect your name, email, and payment info to process orders, manage accounts, and send marketing. Your information is handled in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Read our Privacy Policy for full
details.

12. Limitation of Liability

We are not responsible for indirect, incidental, or consequential loss from using the website or purchasing products. Your statutory rights under Australian Consumer Law are not affected.

13. Indemnity

You agree to indemnify Simply Sima from claims or losses resulting from your breach of these Terms or misuse of the Website.

14. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be handled in Australian courts.

Simply Sima (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website simplysima.com.au, create an account, make purchases, or subscribe to our newsletters and marketing communications.

 1. Collection of Personal Information

We may collect the following personal information from you:

• Name, email address, phone number, and billing/shipping addresses
• Payment information (processed securely via third-party providers)
• Account login details
• Order history and preferences
• IP address, browser type, and device information
• Information you provide when subscribing to newsletters or contacting us

We collect this information directly from you, or via automated technologies such as cookies and analytics tools when you interact with our Website.

2. Use of Personal Information

We use your personal information for
the following purposes:

• To process and fulfill orders, including shipping and payment
• To create and manage your account
• To send newsletters, promotions, and marketing communications (if you have consented)
• To improve our products, services, and Website experience
• To respond to your inquiries or provide customer support
• To comply with legal obligations and prevent fraudulent activity

3. Email and Newsletter Sign-Ups

By subscribing to our emails and newsletters, you consent to receive marketing communications, early access to products, promotions, and updates from Simply Sima.

• You may unsubscribe at any time using the “Unsubscribe” link in any email.
• We will not share your email address with third parties without your consent, except as required by law or for service providers assisting us in delivering emails.
• You can review, update, or delete your email preferences by contacting us at info@simplysima.com.au

 4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To our service providers for the purposes of payment processing, shipping, marketing, or analytics
• To comply with legal obligations, court orders, or government requests
• To enforce our Terms & Conditions or protect our rights, property, or safety
• In connection with a sale, merger, or transfer of assets of Simply Sima

We will never sell or rent your personal information.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

• Payment information is processed securely via trusted third-party providers and is not stored on our servers.
• Despite our security measures, no system is completely secure; we cannot guarantee absolute protection of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

You can request access to, correction of, or deletion of your personal information at any time by contacting us at info@simplysima.com.au

7. Cookies and Analytics

We use cookies and analytics tools to improve your website experience, track user behavior, and personalize content and marketing.
You can disable cookies in your browser settings, but some features of the Website may not function properly.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent to marketing communications at any time
• Make a complaint to us or the Office of the Australian Information Commissioner (OAIC)

9. Children’s Privacy

Our Website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

10. Third-Party Links

Our Website may include links to third-party websites. Simply Sima is not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our Website with the revised effective date. Your continued use of the Website constitutes acceptance of the updated Privacy Policy.